Privacy Policy

Effective Date: 01/23/2026

Bella Home Care (“Bella Home Care,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, https://bellahomecares.com (the “Website”).

By accessing or using the Website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information from you when you visit or interact with our Website.

Personal Information

Personal information is information that can be used to identify you individually. This may include, but is not limited to:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Information submitted through contact forms, inquiry forms, or appointment requests
  • Any other information you voluntarily provide through the Website

You are not required to provide personal information to browse the Website; however, certain features or services may require you to provide this information.

Non-Personal Information

We may automatically collect non-personal information when you access the Website, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited and time spent on the Website
  • Referring website addresses

This information is used to help us understand how visitors use the Website and to improve functionality and user experience.

How We Use Your Information

We may use the information we collect for purposes including, but not limited to:

  • Responding to inquiries and requests
  • Providing information about our services
  • Communicating with clients, caregivers, or prospective clients
  • Improving our Website, services, and operations
  • Maintaining internal records and administrative purposes
  • Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

Cookies and Tracking Technologies

The Website may use cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device that help us analyze website traffic and usage patterns.

You may choose to disable cookies through your browser settings; however, doing so may affect certain features or functionality of the Website.

Disclosure of Information

We may share your information only in the following circumstances:

  • With service providers or vendors who assist us in operating the Website or providing services, subject to confidentiality obligations
  • When required by law, court order, or legal process
  • To protect the rights, property, or safety of Bella Home Care, our clients, users, or others
  • In connection with a business transfer, merger, or sale of assets, subject to applicable confidentiality protections

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Third-Party Websites

The Website may contain links to third-party websites for convenience or informational purposes. Bella Home Care is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

The Website is not intended for use by children under the age of thirteen (13). We do not knowingly collect personal information from children. If you believe that personal information of a child has been submitted to us, please contact us immediately so we can take appropriate action.

HIPAA and Health Information

Bella Home Care provides non-medical, in-home support services and is not a medical provider. While we may receive limited health-related or personal information necessary to coordinate caregiving services (such as mobility needs, allergies, or care preferences), the Website is not intended for the submission of protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

By submitting information through this Website, you acknowledge and agree that:

  • The Website is not designed to collect or transmit sensitive medical information.
  • You should not submit confidential medical records, diagnoses, treatment plans, Social Security numbers, insurance details, or other highly sensitive health information through online forms unless expressly requested by Bella Home Care through secure means.
  • Any health-related information voluntarily submitted through the Website is provided at your own discretion and risk.

To the extent Bella Home Care receives information that may be considered health-related, we will take reasonable steps to safeguard such information and limit its use to purposes directly related to providing or coordinating non-medical caregiving services.

This Website does not replace secure communications with licensed healthcare providers. For medical advice, diagnosis, or treatment, please consult a qualified healthcare professional.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your information. Requests may be submitted using the contact information provided below and will be addressed in accordance with applicable laws.

Changes to This Privacy Policy

Bella Home Care reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:
Bella Home Care
1345 Garner Ln, Suite 301-A
Columbia, SC 29210
Phone: 803-618-3167
Email: info@bellahomecares.com

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You may wish to consult a qualified legal professional to ensure compliance with applicable privacy and data protection laws.